We’re proud to deliver your favorite nail products to customers around the globe, partnering with trusted carriers to ensure every order arrives safely and punctually.
Order Processing
After you place your order, we’ll get it ready within 2 business days. You’ll receive a confirmation email from us as soon as your products are shipped. Need to update your order or have a special request? Just let us know at helensnailshop@gmail.com before your order ships, and we’ll do our best to accommodate you.
Shipping Time
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Within the U.S.: 3–5 business days after order processing
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Worldwide: 14 business days after order processing
Shipping Fees
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Free Shipping on orders over $50
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Orders under $50 incur a calculated shipping fee at checkout based on weight and destination
Customs Duties & Taxes
Customers outside of the U.S. are responsible for any import duties, taxes, or fees required by your country’s customs authorities. These charges aren’t included in our product prices and are collected by your local carrier or government agency. Unfortunately, we can’t refund these fees, so we recommend checking your local customs regulations before placing an order.
Payment Methods
We accept all major payment options for a smooth checkout experience:
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Credit & Debit: Visa, MasterCard, American Express, Discover, Diners Club
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Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay, Amazon Pay
All payments are handled securely through Shopify Payments and PayPal—your information is encrypted and protected every step of the way.
Need Help?
If you have any questions about shipping, customs, or payments, drop us a line at helensnailshop@gmail.com. We’re here to help!